Details
| Original language | English |
|---|---|
| Title of host publication | CHIWORK 2022 |
| Subtitle of host publication | Proceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work |
| Publisher | Association for Computing Machinery (ACM) |
| ISBN (electronic) | 9781450396554 |
| Publication status | Published - 8 Jun 2022 |
| Event | 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work, CHIWORK 2022 - Virtual, Online, United States Duration: 8 Jun 2022 → 9 Jun 2022 |
Publication series
| Name | ACM International Conference Proceeding Series |
|---|
Abstract
Recent research in Human-Computer Interaction for work has shown that conversational agents (CA) are beneficial for supporting focused work and well-being while at work. Knowledge workers struggle in maintaining focus, work schedule, and well-being. Typically, they rely on multiple tools and services for work productivity, scheduling tasks, and reminding breaks. With the goal of tackling these problems, we propose the concept of a ubiquitous work assistant (UWA), which consists of two components: a stationary CA (S-CA) and a wearable CA (W-CA). S-CA is meant to be placed on user's work desk while W-CA is fixed on the user's wrist. The UWA interface is distributed between S-CA and W-CA. We initiated our study by conducting semi-structured interviews with knowledge workers (N = 14). We identified their expectations from conversational agents (CAs) that would assist them in their daily work life. From the interview findings, we developed an UWA prototype that could assist users by briefing their daily schedule, monitoring their schedule, and reminding breaks. We conducted a lab study simulating a home-office environment. The findings of the study show that the knowledge workers see potential in the UWA system. Further, we discuss implications of distributed user interface (DUI) for UWA design.
Keywords
- breaks, Conversational agent, distributed user interface, focus work, knowledge worker, work organization
ASJC Scopus subject areas
- Computer Science(all)
- Software
- Computer Science(all)
- Human-Computer Interaction
- Computer Science(all)
- Computer Vision and Pattern Recognition
- Computer Science(all)
- Computer Networks and Communications
Cite this
- Standard
- Harvard
- Apa
- Vancouver
- BibTeX
- RIS
CHIWORK 2022: Proceedings of the 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work. Association for Computing Machinery (ACM), 2022. 3 (ACM International Conference Proceeding Series).
Research output: Chapter in book/report/conference proceeding › Conference contribution › Research › peer review
}
TY - GEN
T1 - Ubiquitous Work Assistant
T2 - 1st Annual Meeting of the Symposium on Human-Computer Interaction for Work, CHIWORK 2022
AU - Ahire, Shashank
AU - Rohs, Michael
AU - Benjamin, Simon
PY - 2022/6/8
Y1 - 2022/6/8
N2 - Recent research in Human-Computer Interaction for work has shown that conversational agents (CA) are beneficial for supporting focused work and well-being while at work. Knowledge workers struggle in maintaining focus, work schedule, and well-being. Typically, they rely on multiple tools and services for work productivity, scheduling tasks, and reminding breaks. With the goal of tackling these problems, we propose the concept of a ubiquitous work assistant (UWA), which consists of two components: a stationary CA (S-CA) and a wearable CA (W-CA). S-CA is meant to be placed on user's work desk while W-CA is fixed on the user's wrist. The UWA interface is distributed between S-CA and W-CA. We initiated our study by conducting semi-structured interviews with knowledge workers (N = 14). We identified their expectations from conversational agents (CAs) that would assist them in their daily work life. From the interview findings, we developed an UWA prototype that could assist users by briefing their daily schedule, monitoring their schedule, and reminding breaks. We conducted a lab study simulating a home-office environment. The findings of the study show that the knowledge workers see potential in the UWA system. Further, we discuss implications of distributed user interface (DUI) for UWA design.
AB - Recent research in Human-Computer Interaction for work has shown that conversational agents (CA) are beneficial for supporting focused work and well-being while at work. Knowledge workers struggle in maintaining focus, work schedule, and well-being. Typically, they rely on multiple tools and services for work productivity, scheduling tasks, and reminding breaks. With the goal of tackling these problems, we propose the concept of a ubiquitous work assistant (UWA), which consists of two components: a stationary CA (S-CA) and a wearable CA (W-CA). S-CA is meant to be placed on user's work desk while W-CA is fixed on the user's wrist. The UWA interface is distributed between S-CA and W-CA. We initiated our study by conducting semi-structured interviews with knowledge workers (N = 14). We identified their expectations from conversational agents (CAs) that would assist them in their daily work life. From the interview findings, we developed an UWA prototype that could assist users by briefing their daily schedule, monitoring their schedule, and reminding breaks. We conducted a lab study simulating a home-office environment. The findings of the study show that the knowledge workers see potential in the UWA system. Further, we discuss implications of distributed user interface (DUI) for UWA design.
KW - breaks
KW - Conversational agent
KW - distributed user interface
KW - focus work
KW - knowledge worker
KW - work organization
UR - http://www.scopus.com/inward/record.url?scp=85132402104&partnerID=8YFLogxK
U2 - 10.1145/3533406.3533420
DO - 10.1145/3533406.3533420
M3 - Conference contribution
AN - SCOPUS:85132402104
T3 - ACM International Conference Proceeding Series
BT - CHIWORK 2022
PB - Association for Computing Machinery (ACM)
Y2 - 8 June 2022 through 9 June 2022
ER -