The sources of the many faces of consumer smartphone attachment: A value-in-use perspective

Research output: Contribution to journalArticleResearchpeer review

Authors

  • Stefanie Sohn
  • Evmorfia Karampournioti
  • Klaus-Peter Wiedmann
  • Wolfgang Fritz

External Research Organisations

  • University of Southern Denmark
  • Technische Universität Braunschweig
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Details

Original languageEnglish
Pages (from-to)1399-1412
Number of pages14
JournalInternational Journal of Consumer Studies
Volume46
Issue number4
Early online date15 Nov 2021
Publication statusPublished - Jul 2022

Abstract

Smartphones have evolved to be among the most important objects in peoples' daily lives. However, little knowledge exists on users' relationships with smartphones. This study examines the user-smartphone relationship from an attachment perspective. More specifically, the present research develops an understanding of the different faces of smartphone attachment considering the perceived value-in-use of smartphones as a source. The findings of an online survey among smartphone users reveal that users are attached to the smartphone itself because of the value it derives during usage. Most interestingly, the effects of perceived value-in-use have been found to be ambivalent because they can enhance both positive (e.g., passion) and negative (e.g., separation distress) aspects of smartphone attachment. Moreover, specific compositions of the value-in-use define the individual facets of smartphone attachment. For instance, passion has been found to be determined by social, hedonic, and utilitarian value-in-use, whereas distress is triggered by both perceived utilitarian and hedonic value-in-use. In sum, this study's findings help to understand and manage consumers' smartphone attachment.

Keywords

    distress, emotional attachment, passion, smartphone attachment, value-in-use

ASJC Scopus subject areas

Sustainable Development Goals

Cite this

The sources of the many faces of consumer smartphone attachment: A value-in-use perspective. / Sohn, Stefanie; Karampournioti, Evmorfia; Wiedmann, Klaus-Peter et al.
In: International Journal of Consumer Studies, Vol. 46, No. 4, 07.2022, p. 1399-1412.

Research output: Contribution to journalArticleResearchpeer review

Sohn S, Karampournioti E, Wiedmann KP, Fritz W. The sources of the many faces of consumer smartphone attachment: A value-in-use perspective. International Journal of Consumer Studies. 2022 Jul;46(4):1399-1412. Epub 2021 Nov 15. doi: 10.1111/ijcs.12765
Sohn, Stefanie ; Karampournioti, Evmorfia ; Wiedmann, Klaus-Peter et al. / The sources of the many faces of consumer smartphone attachment : A value-in-use perspective. In: International Journal of Consumer Studies. 2022 ; Vol. 46, No. 4. pp. 1399-1412.
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