Details
| Original language | English |
|---|---|
| Pages (from-to) | 688-694 |
| Number of pages | 7 |
| Journal | European management journal |
| Volume | 39 |
| Issue number | 6 |
| Early online date | 13 Oct 2021 |
| Publication status | Published - Dec 2021 |
Abstract
A primary aim of management research is to develop knowledge about the management of organizations. Many countries’ long-trend shift towards a service economy and the concomitant increase in the number of service organizations have stimulated advancements in service management research. However, some blind spots remain. In this article, we focus on product market stakeholders and organizational stakeholders and discuss research questions (or blind spots) that map to different areas of management literature, especially those of service management literature. We believe that attaining answers to those research questions can yield important insights that have the potential to advance management research.
Keywords
- Air quality, e-commerce, Service communication, Servicescape safety and healthiness, Sustainability
ASJC Scopus subject areas
- Business, Management and Accounting(all)
- Strategy and Management
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In: European management journal, Vol. 39, No. 6, 12.2021, p. 688-694.
Research output: Contribution to journal › Article › Research › peer review
}
TY - JOUR
T1 - The services field
T2 - A cornucopia filled with potential management topics
AU - Walsh, Gianfranco
AU - Linzmajer, Marc
N1 - Funding Information: This reflection piece is part of a research effort funded by the German Science Foundation (DFG) and Swiss National Science Foundation (SNSF) : project no. WA 1568/14 (DFG) ; 100019E_200699 (SNSF) .
PY - 2021/12
Y1 - 2021/12
N2 - A primary aim of management research is to develop knowledge about the management of organizations. Many countries’ long-trend shift towards a service economy and the concomitant increase in the number of service organizations have stimulated advancements in service management research. However, some blind spots remain. In this article, we focus on product market stakeholders and organizational stakeholders and discuss research questions (or blind spots) that map to different areas of management literature, especially those of service management literature. We believe that attaining answers to those research questions can yield important insights that have the potential to advance management research.
AB - A primary aim of management research is to develop knowledge about the management of organizations. Many countries’ long-trend shift towards a service economy and the concomitant increase in the number of service organizations have stimulated advancements in service management research. However, some blind spots remain. In this article, we focus on product market stakeholders and organizational stakeholders and discuss research questions (or blind spots) that map to different areas of management literature, especially those of service management literature. We believe that attaining answers to those research questions can yield important insights that have the potential to advance management research.
KW - Air quality
KW - e-commerce
KW - Service communication
KW - Servicescape safety and healthiness
KW - Sustainability
UR - http://www.scopus.com/inward/record.url?scp=85124132324&partnerID=8YFLogxK
U2 - 10.1016/j.emj.2021.10.002
DO - 10.1016/j.emj.2021.10.002
M3 - Article
AN - SCOPUS:85124132324
VL - 39
SP - 688
EP - 694
JO - European management journal
JF - European management journal
SN - 0263-2373
IS - 6
ER -