Details
| Original language | English |
|---|---|
| Pages (from-to) | 540-559 |
| Number of pages | 20 |
| Journal | Journal of sociology |
| Volume | 60 |
| Issue number | 3 |
| Early online date | 12 Mar 2024 |
| Publication status | Published - Sept 2024 |
Abstract
Keywords
- Digital welfare, care, data infrastructures, data work, automation, datafication
ASJC Scopus subject areas
- Social Sciences(all)
- Sociology and Political Science
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In: Journal of sociology, Vol. 60, No. 3, 09.2024, p. 540-559.
Research output: Contribution to journal › Article › Research › peer review
}
TY - JOUR
T1 - Tensions in digital welfare states
T2 - Three perspectives on care and control
AU - Zakharova, Irina
AU - Jarke, Juliane
AU - Kaun, Anne
N1 - Publisher Copyright: © The Author(s) 2024.
PY - 2024/9
Y1 - 2024/9
N2 - Proponents of digital transformation in welfare provision argue that digital technologies can take over tedious tasks and free resources to provide better care for those in need. Digital technologies, however, are often developed in line with a logic of control and dispositions around surveillance and efficiency which challenge careful engagements. In this conceptual article, we explore emerging tensions in digital welfare arrangements and propose an analytical framework to illuminate interrelations between care and control in values, infrastructures, and work related to the provision of welfare services. Illustrating the application of this framework with three empirical vignettes, we discuss how digital welfare technologies shape relations between state care and control. Considering theories of care in relation to the digital welfare state, we give a nuanced perspective on the contingencies of the digital transformation and add to the literature concerned with social justice by attending to everyday lived experiences in-between control and care.
AB - Proponents of digital transformation in welfare provision argue that digital technologies can take over tedious tasks and free resources to provide better care for those in need. Digital technologies, however, are often developed in line with a logic of control and dispositions around surveillance and efficiency which challenge careful engagements. In this conceptual article, we explore emerging tensions in digital welfare arrangements and propose an analytical framework to illuminate interrelations between care and control in values, infrastructures, and work related to the provision of welfare services. Illustrating the application of this framework with three empirical vignettes, we discuss how digital welfare technologies shape relations between state care and control. Considering theories of care in relation to the digital welfare state, we give a nuanced perspective on the contingencies of the digital transformation and add to the literature concerned with social justice by attending to everyday lived experiences in-between control and care.
KW - Digital welfare
KW - care
KW - data infrastructures
KW - data work
KW - automation
KW - datafication
UR - http://www.scopus.com/inward/record.url?scp=85187909126&partnerID=8YFLogxK
U2 - 10.1177/14407833241238312
DO - 10.1177/14407833241238312
M3 - Article
VL - 60
SP - 540
EP - 559
JO - Journal of sociology
JF - Journal of sociology
SN - 0004-8690
IS - 3
ER -