Details
| Original language | English |
|---|---|
| Pages (from-to) | 331-352 |
| Journal | OR SPECTRUM |
| Volume | 26 |
| Issue number | 3 |
| Publication status | Published - 2004 |
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Performance analysis of an inbound call center with skills-based routing: A priority queueing system with two classes of impatient customers and heterogeneous agents. / Stolletz, R.; Helber, S.
In: OR SPECTRUM, Vol. 26, No. 3, 2004, p. 331-352.
In: OR SPECTRUM, Vol. 26, No. 3, 2004, p. 331-352.
Research output: Contribution to journal › Article › Research › peer review
Stolletz, R & Helber, S 2004, 'Performance analysis of an inbound call center with skills-based routing: A priority queueing system with two classes of impatient customers and heterogeneous agents', OR SPECTRUM, vol. 26, no. 3, pp. 331-352. https://doi.org/10.1007/s00291-004-0161-y
Stolletz, R., & Helber, S. (2004). Performance analysis of an inbound call center with skills-based routing: A priority queueing system with two classes of impatient customers and heterogeneous agents. OR SPECTRUM, 26(3), 331-352. https://doi.org/10.1007/s00291-004-0161-y
Stolletz R, Helber S. Performance analysis of an inbound call center with skills-based routing: A priority queueing system with two classes of impatient customers and heterogeneous agents. OR SPECTRUM. 2004;26(3):331-352. doi: 10.1007/s00291-004-0161-y
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