Details
| Original language | English |
|---|---|
| Title of host publication | AMCIS 2019 Proceedings. 8. |
| Subtitle of host publication | SOCIAL COMPUTING |
| Publication status | Published - 2019 |
| Event | 25th Americas Conference on Information Systems, AMCIS 2019 - Cancun, Mexico Duration: 15 Aug 2019 → 17 Aug 2019 |
Abstract
Shop floor workers are at the center of the digital transformation of manufactures. Information systems and knowledge work are becoming part of a former digitally disconnected workforce group. The change from routine task execution to knowledge provision is a challenging task for organizations and its shop floor workforce. To manage the complex transition information and communication technologies (ICT) like enterprise social media (ESM) can be the first step to empower the shop floor for its new organizational role. We present a case study in which we evaluate an ESM integration from the workers’ perspective and develop shop floor ESM use cases. Based on the workers’ perspective we derive and discuss organizational challenges that come with an ICT-enabled empowerment process. We contribute to ESM research by adding a new ESM user perspective and addressing ESMs’ applicability at the shop floor.
Keywords
- Case study, Empowerment process, Enterprise social media, Organizational challenges, Shop floor, Use cases
ASJC Scopus subject areas
- Computer Science(all)
- Information Systems
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AMCIS 2019 Proceedings. 8. : SOCIAL COMPUTING. 2019.
Research output: Chapter in book/report/conference proceeding › Conference contribution › Research › peer review
}
TY - GEN
T1 - Organizational challenges for enterprise social media at the shop floor
AU - Nolte, Ferry
AU - Guhr, Nadine
AU - Breitner, Michael H.
N1 - Publisher Copyright: © 2019 Association for Information Systems. All rights reserved. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2019
Y1 - 2019
N2 - Shop floor workers are at the center of the digital transformation of manufactures. Information systems and knowledge work are becoming part of a former digitally disconnected workforce group. The change from routine task execution to knowledge provision is a challenging task for organizations and its shop floor workforce. To manage the complex transition information and communication technologies (ICT) like enterprise social media (ESM) can be the first step to empower the shop floor for its new organizational role. We present a case study in which we evaluate an ESM integration from the workers’ perspective and develop shop floor ESM use cases. Based on the workers’ perspective we derive and discuss organizational challenges that come with an ICT-enabled empowerment process. We contribute to ESM research by adding a new ESM user perspective and addressing ESMs’ applicability at the shop floor.
AB - Shop floor workers are at the center of the digital transformation of manufactures. Information systems and knowledge work are becoming part of a former digitally disconnected workforce group. The change from routine task execution to knowledge provision is a challenging task for organizations and its shop floor workforce. To manage the complex transition information and communication technologies (ICT) like enterprise social media (ESM) can be the first step to empower the shop floor for its new organizational role. We present a case study in which we evaluate an ESM integration from the workers’ perspective and develop shop floor ESM use cases. Based on the workers’ perspective we derive and discuss organizational challenges that come with an ICT-enabled empowerment process. We contribute to ESM research by adding a new ESM user perspective and addressing ESMs’ applicability at the shop floor.
KW - Case study
KW - Empowerment process
KW - Enterprise social media
KW - Organizational challenges
KW - Shop floor
KW - Use cases
UR - http://www.scopus.com/inward/record.url?scp=85084023417&partnerID=8YFLogxK
M3 - Conference contribution
SN - 978-0-9966831-8-0
BT - AMCIS 2019 Proceedings. 8.
T2 - 25th Americas Conference on Information Systems, AMCIS 2019
Y2 - 15 August 2019 through 17 August 2019
ER -