Details
| Original language | English |
|---|---|
| Pages (from-to) | 6-27 |
| Number of pages | 22 |
| Journal | Die Unternehmung |
| Volume | 76 |
| Issue number | 1 |
| Publication status | Published - 2022 |
Abstract
digital transformation of customer advisory in the financial services
sector resulting from the implementation of new technological solu-
tions. In addition, we examine the effects of the adoption of digital
innovations on advisory work. Building on insights drawn from a
multiple case analysis within two financial services providers and
using the Technology-Organization-Environment (TOE) framework
as the theoretical basis, our study identifies 13 factors that influence
advisory work when technological innovations are introduced. We
provide implications for financial services providers with regard to the
identified influencing factors. Our results and findings expand the
academic knowledge and understanding of the chances and challenges
in the context of introducing technological innovations for financial
advisory. Practitioners can use our insights for future implementations
of technical solutions supporting advisory work.
Cite this
- Standard
- Harvard
- Apa
- Vancouver
- BibTeX
- RIS
In: Die Unternehmung, Vol. 76, No. 1, 2022, p. 6-27.
Research output: Contribution to journal › Article › Research › peer review
}
TY - JOUR
T1 - Influences of Digital Innovations on Advisory Work in the Financial Services Sector
AU - Eden, Theresa
AU - Werth, Oliver
AU - Rodriguez Cardona, Davinia
AU - Schwarzbach, Christoph
AU - Breitner, Michael H.
AU - Graf von der Schulenburg, Johann-Matthias
PY - 2022
Y1 - 2022
N2 - We explore the background, changes, and challenges of thedigital transformation of customer advisory in the financial servicessector resulting from the implementation of new technological solu-tions. In addition, we examine the effects of the adoption of digitalinnovations on advisory work. Building on insights drawn from amultiple case analysis within two financial services providers andusing the Technology-Organization-Environment (TOE) frameworkas the theoretical basis, our study identifies 13 factors that influenceadvisory work when technological innovations are introduced. Weprovide implications for financial services providers with regard to theidentified influencing factors. Our results and findings expand theacademic knowledge and understanding of the chances and challengesin the context of introducing technological innovations for financialadvisory. Practitioners can use our insights for future implementationsof technical solutions supporting advisory work.
AB - We explore the background, changes, and challenges of thedigital transformation of customer advisory in the financial servicessector resulting from the implementation of new technological solu-tions. In addition, we examine the effects of the adoption of digitalinnovations on advisory work. Building on insights drawn from amultiple case analysis within two financial services providers andusing the Technology-Organization-Environment (TOE) frameworkas the theoretical basis, our study identifies 13 factors that influenceadvisory work when technological innovations are introduced. Weprovide implications for financial services providers with regard to theidentified influencing factors. Our results and findings expand theacademic knowledge and understanding of the chances and challengesin the context of introducing technological innovations for financialadvisory. Practitioners can use our insights for future implementationsof technical solutions supporting advisory work.
U2 - 10.5771/0042-059x-2022-1-6
DO - 10.5771/0042-059x-2022-1-6
M3 - Article
VL - 76
SP - 6
EP - 27
JO - Die Unternehmung
JF - Die Unternehmung
SN - 0042-059X
IS - 1
ER -