Details
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 20th ACM International Conference on Multimodal Interaction |
| Publisher | Association for Computing Machinery (ACM) |
| Pages | 95-102 |
| Number of pages | 8 |
| ISBN (electronic) | 9781450356923 |
| ISBN (print) | 9781450356923 |
| Publication status | Published - 2 Oct 2018 |
| Externally published | Yes |
| Event | 20th ACM International Conference on Multimodal Interaction - Boulder, United States Duration: 16 Oct 2018 → 20 Oct 2018 |
Abstract
Digital home assistants have an increasing influence on our everyday lives. The media now reports how children adapt the consequential, imperious language style when talking to real people. As a response to this behavior, we considered a digital assistant rebuking impolite language. We then investigated how adult users react when being rebuked by the AI. In a between-group study (N = 20), the participants were being rejected by our fictional speech assistant “Eliza” when they made impolite requests. As a result, we observed more polite behavior. Most test subjects accepted the AI's demand and said “please” significantly more often. However, many participants retrospectively denied Eliza the entitlement to politeness and criticized her attitude or refusal of service.
Keywords
- Computers are social actors, Politeness, Social psychology, Speech assistant, Voice interface
ASJC Scopus subject areas
- Computer Science(all)
- Human-Computer Interaction
- Computer Science(all)
- Computer Vision and Pattern Recognition
- Computer Science(all)
- Hardware and Architecture
- Computer Science(all)
- Computer Science Applications
Cite this
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Proceedings of the 20th ACM International Conference on Multimodal Interaction. Association for Computing Machinery (ACM), 2018. p. 95-102.
Research output: Chapter in book/report/conference proceeding › Conference contribution › Research
}
TY - GEN
T1 - If You Ask Nicely
T2 - 20th ACM International Conference on Multimodal Interaction
AU - Bonfert, Michael
AU - Spliethöver, Maximilian
AU - Arzaroli, Roman
AU - Lange, Marvin
AU - Hanci, Martin
AU - Porzel, Robert
N1 - Publisher Copyright: © 2018 Copyright held by the owner/author(s).
PY - 2018/10/2
Y1 - 2018/10/2
N2 - Digital home assistants have an increasing influence on our everyday lives. The media now reports how children adapt the consequential, imperious language style when talking to real people. As a response to this behavior, we considered a digital assistant rebuking impolite language. We then investigated how adult users react when being rebuked by the AI. In a between-group study (N = 20), the participants were being rejected by our fictional speech assistant “Eliza” when they made impolite requests. As a result, we observed more polite behavior. Most test subjects accepted the AI's demand and said “please” significantly more often. However, many participants retrospectively denied Eliza the entitlement to politeness and criticized her attitude or refusal of service.
AB - Digital home assistants have an increasing influence on our everyday lives. The media now reports how children adapt the consequential, imperious language style when talking to real people. As a response to this behavior, we considered a digital assistant rebuking impolite language. We then investigated how adult users react when being rebuked by the AI. In a between-group study (N = 20), the participants were being rejected by our fictional speech assistant “Eliza” when they made impolite requests. As a result, we observed more polite behavior. Most test subjects accepted the AI's demand and said “please” significantly more often. However, many participants retrospectively denied Eliza the entitlement to politeness and criticized her attitude or refusal of service.
KW - Computers are social actors
KW - Politeness
KW - Social psychology
KW - Speech assistant
KW - Voice interface
UR - http://www.scopus.com/inward/record.url?scp=85056664768&partnerID=8YFLogxK
U2 - 10.1145/3242969.3242995
DO - 10.1145/3242969.3242995
M3 - Conference contribution
SN - 9781450356923
SP - 95
EP - 102
BT - Proceedings of the 20th ACM International Conference on Multimodal Interaction
PB - Association for Computing Machinery (ACM)
Y2 - 16 October 2018 through 20 October 2018
ER -