Details
| Original language | English |
|---|---|
| Title of host publication | Proceedings |
| Subtitle of host publication | Ethics in Requirements Engineering Research and Practice, REthics 2020 |
| Publisher | Institute of Electrical and Electronics Engineers Inc. |
| Pages | 11-14 |
| Number of pages | 4 |
| ISBN (electronic) | 9781728183503 |
| ISBN (print) | 978-1-7281-8351-0 |
| Publication status | Published - 2020 |
| Event | 1st Ethics in Requirements Engineering Research and Practice, REthics 2020 - Virtual, Zurich, Switzerland Duration: 31 Aug 2020 → 31 Aug 2020 |
Publication series
| Name | Proceedings - Ethics in Requirements Engineering Research and Practice, REthics 2020 |
|---|
Abstract
Current research on ethics in software engineering focuses on the values of stakeholders and their tradeoffs. While an under-standing of these values is very important, it is not sufficient for a discussion about ethical values between developers and users or in society in general. Values need to be related to the func-tional and quality features of software. In this paper, we argue that we need a better understanding of the user view of software as a common ground for any discussion about the effects of software for its users. When users talk about software, com-pare its features, or complain about its usability, they do not use the terminology and mental models of IT-experts. This hinders effective communication about software in society. However, one cannot expect users to talk like developers. In order to provide such a common ground, we propose to study user utterances and to define a so-called user view lan-guage which comprises the concepts and relationships with which users describe the outside view of software. In this posi-tion paper, we present assumptions and hypotheses related to defining such a language. Furthermore, we present first ideas how to study user utterances. This will help us to better under-stand the current situation: How do users talk about software?
Keywords
- user view, user language, communication, features of software, quality of software
ASJC Scopus subject areas
- Computer Science(all)
- Software
- Engineering(all)
- Safety, Risk, Reliability and Quality
- Social Sciences(all)
- Social Sciences (miscellaneous)
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Proceedings: Ethics in Requirements Engineering Research and Practice, REthics 2020. Institute of Electrical and Electronics Engineers Inc., 2020. p. 11-14 9226390 (Proceedings - Ethics in Requirements Engineering Research and Practice, REthics 2020).
Research output: Chapter in book/report/conference proceeding › Conference contribution › Research › peer review
}
TY - GEN
T1 - How do users talk about software?
T2 - 1st Ethics in Requirements Engineering Research and Practice, REthics 2020
AU - Paech, Barbara
AU - Schneider, Kurt
N1 - Funding Information: V. ACKNOWLEDGEMENTS The UVL project is supported by the German Foundation DFG under grant number AOBJ 667613
PY - 2020
Y1 - 2020
N2 - Current research on ethics in software engineering focuses on the values of stakeholders and their tradeoffs. While an under-standing of these values is very important, it is not sufficient for a discussion about ethical values between developers and users or in society in general. Values need to be related to the func-tional and quality features of software. In this paper, we argue that we need a better understanding of the user view of software as a common ground for any discussion about the effects of software for its users. When users talk about software, com-pare its features, or complain about its usability, they do not use the terminology and mental models of IT-experts. This hinders effective communication about software in society. However, one cannot expect users to talk like developers. In order to provide such a common ground, we propose to study user utterances and to define a so-called user view lan-guage which comprises the concepts and relationships with which users describe the outside view of software. In this posi-tion paper, we present assumptions and hypotheses related to defining such a language. Furthermore, we present first ideas how to study user utterances. This will help us to better under-stand the current situation: How do users talk about software?
AB - Current research on ethics in software engineering focuses on the values of stakeholders and their tradeoffs. While an under-standing of these values is very important, it is not sufficient for a discussion about ethical values between developers and users or in society in general. Values need to be related to the func-tional and quality features of software. In this paper, we argue that we need a better understanding of the user view of software as a common ground for any discussion about the effects of software for its users. When users talk about software, com-pare its features, or complain about its usability, they do not use the terminology and mental models of IT-experts. This hinders effective communication about software in society. However, one cannot expect users to talk like developers. In order to provide such a common ground, we propose to study user utterances and to define a so-called user view lan-guage which comprises the concepts and relationships with which users describe the outside view of software. In this posi-tion paper, we present assumptions and hypotheses related to defining such a language. Furthermore, we present first ideas how to study user utterances. This will help us to better under-stand the current situation: How do users talk about software?
KW - user view, user language, communication, features of software, quality of software
UR - http://www.scopus.com/inward/record.url?scp=85096953196&partnerID=8YFLogxK
U2 - 10.1109/REthics51204.2020.00008
DO - 10.1109/REthics51204.2020.00008
M3 - Conference contribution
AN - SCOPUS:85096953196
SN - 978-1-7281-8351-0
T3 - Proceedings - Ethics in Requirements Engineering Research and Practice, REthics 2020
SP - 11
EP - 14
BT - Proceedings
PB - Institute of Electrical and Electronics Engineers Inc.
Y2 - 31 August 2020 through 31 August 2020
ER -