How Can We Develop Explainable Systems? Insights from a Literature Review and an Interview StudyInsights from a Literature Review and an

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Original languageEnglish
Title of host publicationProceedings - 2022 IEEE/ACM Joint 16th International Conferenceon Software and System Processes and 17th ACM/IEEE International Conference on Global Software Engineering, ICSSP/ICGSE 2022
PublisherAssociation for Computing Machinery (ACM)
Pages1-12
Number of pages12
ISBN (electronic)9781450396745
Publication statusPublished - 19 May 2022
Event16th International Conferenceon Software and System Processes (ICSSP 2022) jointly held with the 17th ACM/IEEE International Conference on Global Software Engineering (ICGSE 2022) - Virtual, Online, United States
Duration: 19 May 202220 May 2022
Conference number: 16

Publication series

NameACM International Conference Proceeding Series

Abstract

Quality aspects such as ethics, fairness, and transparency have been proven to be essential for trustworthy software systems. Explainability has been identified not only as a means to achieve all these three aspects in systems, but also as a way to foster users' sentiments of trust. Despite this, research has only marginally focused on the activities and practices to develop explainable systems. To close this gap, we recommend six core activities and associated practices for the development of explainable systems based on the results of a literature review and an interview study. First, we identified and summarized activities and corresponding practices in the literature. To complement these findings, we conducted interviews with 19 industry professionals who provided recommendations for the development process of explainable systems and reviewed the activities and practices based on their expertise and knowledge. We compared and combined the findings of the interviews and the literature review to recommend the activities and assess their applicability in industry. Our findings demonstrate that the activities and practices are not only feasible, but can also be integrated in different development processes.

Keywords

    explainability, explainable systems, interview study, software process

ASJC Scopus subject areas

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How Can We Develop Explainable Systems? Insights from a Literature Review and an Interview StudyInsights from a Literature Review and an . / Chazette, Larissa; Klünder, Jil; Balci, Merve et al.
Proceedings - 2022 IEEE/ACM Joint 16th International Conferenceon Software and System Processes and 17th ACM/IEEE International Conference on Global Software Engineering, ICSSP/ICGSE 2022. Association for Computing Machinery (ACM), 2022. p. 1-12 (ACM International Conference Proceeding Series).

Research output: Chapter in book/report/conference proceedingConference contributionResearchpeer review

Chazette, L, Klünder, J, Balci, M & Schneider, K 2022, How Can We Develop Explainable Systems? Insights from a Literature Review and an Interview StudyInsights from a Literature Review and an . in Proceedings - 2022 IEEE/ACM Joint 16th International Conferenceon Software and System Processes and 17th ACM/IEEE International Conference on Global Software Engineering, ICSSP/ICGSE 2022. ACM International Conference Proceeding Series, Association for Computing Machinery (ACM), pp. 1-12, 16th International Conferenceon Software and System Processes (ICSSP 2022) jointly held with the 17th ACM/IEEE International Conference on Global Software Engineering (ICGSE 2022), Virtual, Online, United States, 19 May 2022. https://doi.org/10.1145/3529320.3529321
Chazette, L., Klünder, J., Balci, M., & Schneider, K. (2022). How Can We Develop Explainable Systems? Insights from a Literature Review and an Interview StudyInsights from a Literature Review and an . In Proceedings - 2022 IEEE/ACM Joint 16th International Conferenceon Software and System Processes and 17th ACM/IEEE International Conference on Global Software Engineering, ICSSP/ICGSE 2022 (pp. 1-12). (ACM International Conference Proceeding Series). Association for Computing Machinery (ACM). https://doi.org/10.1145/3529320.3529321
Chazette L, Klünder J, Balci M, Schneider K. How Can We Develop Explainable Systems? Insights from a Literature Review and an Interview StudyInsights from a Literature Review and an . In Proceedings - 2022 IEEE/ACM Joint 16th International Conferenceon Software and System Processes and 17th ACM/IEEE International Conference on Global Software Engineering, ICSSP/ICGSE 2022. Association for Computing Machinery (ACM). 2022. p. 1-12. (ACM International Conference Proceeding Series). doi: 10.1145/3529320.3529321
Chazette, Larissa ; Klünder, Jil ; Balci, Merve et al. / How Can We Develop Explainable Systems? Insights from a Literature Review and an Interview StudyInsights from a Literature Review and an . Proceedings - 2022 IEEE/ACM Joint 16th International Conferenceon Software and System Processes and 17th ACM/IEEE International Conference on Global Software Engineering, ICSSP/ICGSE 2022. Association for Computing Machinery (ACM), 2022. pp. 1-12 (ACM International Conference Proceeding Series).
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abstract = "Quality aspects such as ethics, fairness, and transparency have been proven to be essential for trustworthy software systems. Explainability has been identified not only as a means to achieve all these three aspects in systems, but also as a way to foster users' sentiments of trust. Despite this, research has only marginally focused on the activities and practices to develop explainable systems. To close this gap, we recommend six core activities and associated practices for the development of explainable systems based on the results of a literature review and an interview study. First, we identified and summarized activities and corresponding practices in the literature. To complement these findings, we conducted interviews with 19 industry professionals who provided recommendations for the development process of explainable systems and reviewed the activities and practices based on their expertise and knowledge. We compared and combined the findings of the interviews and the literature review to recommend the activities and assess their applicability in industry. Our findings demonstrate that the activities and practices are not only feasible, but can also be integrated in different development processes.",
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