Fulfillment of Heterogeneous Customer Delivery Times through Decoupling the Production and Accelerating Production Orders

Research output: Chapter in book/report/conference proceedingConference contributionResearchpeer review

Authors

  • Tammo Heuer
  • Janine Tatjana Maier
  • Matthias Schmidt
  • Peter Nyhuis

External Research Organisations

  • Leuphana University Lüneburg
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Details

Original languageEnglish
Title of host publicationProceedings of the Conference on Production Systems and Logistics:
Pages564-573
Number of pages10
Publication statusPublished - 2022
Event3rd Conference on Production Systems and Logistics, CPSL 2022 - University of British Columbia, Vancouver, Canada
Duration: 17 May 202220 May 2022

Abstract

Manufacturing companies are facing increasing customer requirements regarding delivery times and delivery reliability. In this context, customers have different desired delivery times. The fulfillment of heterogeneous customer delivery times represents a major challenge in the competition for customers. If companies succeed in reliably meeting their customers' desired delivery times, this results in an enormous competitive advantage. Instruments for achieving specific delivery times include especially the use of fast-track orders and shifting the customer order decoupling point. When these instruments are used, numerous interdependencies must be considered. Shifting the customer order decoupling point downstream toward a Make-to-Stock production results in higher stock levels. The use of fast-track orders induces longer throughput times for other orders and higher control effort. In this paper, taking these trade-offs into account, an approach is developed that allows delivery time requirements to be met through a systematic determination of the customer order decoupling point and a share of fast-track orders. For this purpose, interdependencies between both instruments and logistic objectives are identified and investigated using logistical models to meet the delivery time requirements at lower logistical costs.

Keywords

    Customer order decoupling point, Delivery time requirements, Fast-track orders, Order processing strategy, Rush orders

ASJC Scopus subject areas

Sustainable Development Goals

Cite this

Fulfillment of Heterogeneous Customer Delivery Times through Decoupling the Production and Accelerating Production Orders. / Heuer, Tammo; Maier, Janine Tatjana; Schmidt, Matthias et al.
Proceedings of the Conference on Production Systems and Logistics:. 2022. p. 564-573.

Research output: Chapter in book/report/conference proceedingConference contributionResearchpeer review

Heuer, T, Maier, JT, Schmidt, M & Nyhuis, P 2022, Fulfillment of Heterogeneous Customer Delivery Times through Decoupling the Production and Accelerating Production Orders. in Proceedings of the Conference on Production Systems and Logistics:. pp. 564-573, 3rd Conference on Production Systems and Logistics, CPSL 2022, Vancouver, Canada, 17 May 2022. https://doi.org/10.15488/12188
Heuer, T., Maier, J. T., Schmidt, M., & Nyhuis, P. (2022). Fulfillment of Heterogeneous Customer Delivery Times through Decoupling the Production and Accelerating Production Orders. In Proceedings of the Conference on Production Systems and Logistics: (pp. 564-573) https://doi.org/10.15488/12188
Heuer T, Maier JT, Schmidt M, Nyhuis P. Fulfillment of Heterogeneous Customer Delivery Times through Decoupling the Production and Accelerating Production Orders. In Proceedings of the Conference on Production Systems and Logistics:. 2022. p. 564-573 doi: 10.15488/12188
Heuer, Tammo ; Maier, Janine Tatjana ; Schmidt, Matthias et al. / Fulfillment of Heterogeneous Customer Delivery Times through Decoupling the Production and Accelerating Production Orders. Proceedings of the Conference on Production Systems and Logistics:. 2022. pp. 564-573
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