Details
| Original language | English |
|---|---|
| Pages (from-to) | 684-722 |
| Number of pages | 39 |
| Journal | Small Group Research |
| Volume | 49 |
| Issue number | 6 |
| Early online date | 10 Sept 2018 |
| Publication status | Published - Dec 2018 |
Abstract
Modern-day communication in teams is characterized by a frequent and flexible use of various communication technologies. To understand the relationship between this new way of communication and team performance, research suggests incorporating contextual factors. In this study, we explore the role of demographic faultlines and subsequent subgroup formation using data from 164 students nested in 34 software engineering teams working together over the course of 14 weeks. Multilevel modeling revealed a three-way interaction between media richness, communication intensity, and demographic faultlines on team performance. Weak faultline teams evaluated their performance more positively when they compensated for low communication intensity by using richer communication channels and vice versa. In contrast, strong faultline teams were less able to adapt their communication behavior to increase performance. We discuss theoretical implications for team communication and diversity research and provide guidelines for improving communication in diverse teams.
Keywords
- communication intensity, diversity, faultlines, media richness, team performance
ASJC Scopus subject areas
- Psychology(all)
- Social Psychology
- Psychology(all)
- Applied Psychology
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In: Small Group Research, Vol. 49, No. 6, 12.2018, p. 684-722.
Research output: Contribution to journal › Article › Research › peer review
}
TY - JOUR
T1 - Effects of Media Compensation on Team Performance
T2 - The Role of Demographic Faultlines
AU - Straube, Julia
AU - Meinecke, Annika L.
AU - Schneider, Kurt
AU - Kauffeld, Simone
N1 - Publisher Copyright: © The Author(s) 2018. Copyright: Copyright 2018 Elsevier B.V., All rights reserved.
PY - 2018/12
Y1 - 2018/12
N2 - Modern-day communication in teams is characterized by a frequent and flexible use of various communication technologies. To understand the relationship between this new way of communication and team performance, research suggests incorporating contextual factors. In this study, we explore the role of demographic faultlines and subsequent subgroup formation using data from 164 students nested in 34 software engineering teams working together over the course of 14 weeks. Multilevel modeling revealed a three-way interaction between media richness, communication intensity, and demographic faultlines on team performance. Weak faultline teams evaluated their performance more positively when they compensated for low communication intensity by using richer communication channels and vice versa. In contrast, strong faultline teams were less able to adapt their communication behavior to increase performance. We discuss theoretical implications for team communication and diversity research and provide guidelines for improving communication in diverse teams.
AB - Modern-day communication in teams is characterized by a frequent and flexible use of various communication technologies. To understand the relationship between this new way of communication and team performance, research suggests incorporating contextual factors. In this study, we explore the role of demographic faultlines and subsequent subgroup formation using data from 164 students nested in 34 software engineering teams working together over the course of 14 weeks. Multilevel modeling revealed a three-way interaction between media richness, communication intensity, and demographic faultlines on team performance. Weak faultline teams evaluated their performance more positively when they compensated for low communication intensity by using richer communication channels and vice versa. In contrast, strong faultline teams were less able to adapt their communication behavior to increase performance. We discuss theoretical implications for team communication and diversity research and provide guidelines for improving communication in diverse teams.
KW - communication intensity
KW - diversity
KW - faultlines
KW - media richness
KW - team performance
UR - http://www.scopus.com/inward/record.url?scp=85056725013&partnerID=8YFLogxK
U2 - 10.1177/1046496418796281
DO - 10.1177/1046496418796281
M3 - Article
AN - SCOPUS:85056725013
VL - 49
SP - 684
EP - 722
JO - Small Group Research
JF - Small Group Research
SN - 1046-4964
IS - 6
ER -