Details
| Original language | English |
|---|---|
| Pages (from-to) | 115-127 |
| Number of pages | 13 |
| Journal | Electron. Mark. |
| Volume | 26 |
| Issue number | 2 |
| Publication status | Published - 1 May 2016 |
Abstract
The digitalization of invoice processes provides a good opportunity for companies to pare down expenses, optimize administrative tasks, and increase efficiency and competitiveness. But the digitalization is limited by a variety of software solutions, legal uncertainties, heterogeneous demands, lack of know-how, and information system infrastructure incompatibilities. A holistic map of electronic invoice processes is mandatory, especially to demonstrate different levels of process integration and optimization. A maturity model puts this into practice and provides companies with a tool to identify their current situation and to derive recommendations to optimize that situation. In this paper, a maturity model for electronic invoice processes will be developed using exploratory data from focus groups. A theoretical approach that is based on a procedure-model for developing maturity models is applied. Four categories (strategy, acceptance, processes & organization, and technology) are identified and enriched by sub-categories. Future research requires the development of detailed maturity metrics.
Keywords
- Maturity model, e-business, e-invoice processes, e-invoicing
ASJC Scopus subject areas
- Business, Management and Accounting(all)
- Business and International Management
- Economics, Econometrics and Finance(all)
- Economics and Econometrics
- Computer Science(all)
- Computer Science Applications
- Business, Management and Accounting(all)
- Marketing
- Business, Management and Accounting(all)
- Management of Technology and Innovation
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In: Electron. Mark., Vol. 26, No. 2, 01.05.2016, p. 115-127.
Research output: Contribution to journal › Article › Research › peer review
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TY - JOUR
T1 - Development of a maturity model for electronic invoice processes.
AU - Cuylen, Angelica
AU - Kosch, Lubov
AU - Breitner, Michael H.
N1 - DBLP's bibliographic metadata records provided through http://dblp.org/search/publ/api are distributed under a Creative Commons CC0 1.0 Universal Public Domain Dedication. Although the bibliographic metadata records are provided consistent with CC0 1.0 Dedication, the content described by the metadata records is not. Content may be subject to copyright, rights of privacy, rights of publicity and other restrictions. Publisher Copyright: © 2015, Institute of Information Management, University of St. Gallen. Copyright: Copyright 2016 Elsevier B.V., All rights reserved.
PY - 2016/5/1
Y1 - 2016/5/1
N2 - The digitalization of invoice processes provides a good opportunity for companies to pare down expenses, optimize administrative tasks, and increase efficiency and competitiveness. But the digitalization is limited by a variety of software solutions, legal uncertainties, heterogeneous demands, lack of know-how, and information system infrastructure incompatibilities. A holistic map of electronic invoice processes is mandatory, especially to demonstrate different levels of process integration and optimization. A maturity model puts this into practice and provides companies with a tool to identify their current situation and to derive recommendations to optimize that situation. In this paper, a maturity model for electronic invoice processes will be developed using exploratory data from focus groups. A theoretical approach that is based on a procedure-model for developing maturity models is applied. Four categories (strategy, acceptance, processes & organization, and technology) are identified and enriched by sub-categories. Future research requires the development of detailed maturity metrics.
AB - The digitalization of invoice processes provides a good opportunity for companies to pare down expenses, optimize administrative tasks, and increase efficiency and competitiveness. But the digitalization is limited by a variety of software solutions, legal uncertainties, heterogeneous demands, lack of know-how, and information system infrastructure incompatibilities. A holistic map of electronic invoice processes is mandatory, especially to demonstrate different levels of process integration and optimization. A maturity model puts this into practice and provides companies with a tool to identify their current situation and to derive recommendations to optimize that situation. In this paper, a maturity model for electronic invoice processes will be developed using exploratory data from focus groups. A theoretical approach that is based on a procedure-model for developing maturity models is applied. Four categories (strategy, acceptance, processes & organization, and technology) are identified and enriched by sub-categories. Future research requires the development of detailed maturity metrics.
KW - Maturity model
KW - e-business
KW - e-invoice processes
KW - e-invoicing
UR - http://www.scopus.com/inward/record.url?scp=84946926079&partnerID=8YFLogxK
U2 - 10.1007/s12525-015-0206-x
DO - 10.1007/s12525-015-0206-x
M3 - Article
VL - 26
SP - 115
EP - 127
JO - Electron. Mark.
JF - Electron. Mark.
SN - 1422-8890
IS - 2
ER -