Details
| Original language | English |
|---|---|
| Title of host publication | MKWI 2018 - Multikonferenz Wirtschaftsinformatik |
| Editors | Paul Drews, Burkhardt Funk, Peter Niemeyer, Lin Xie |
| Pages | 410-421 |
| Number of pages | 12 |
| ISBN (electronic) | 9783935786720 |
| Publication status | Published - 2018 |
| Event | Multikonferenz Wirtschaftsinformatik, MKWI 2018 - Multiconference on Business Informatics, MKWI 2018 - Luneburg, Germany Duration: 6 Mar 2018 → 9 Mar 2018 |
Publication series
| Name | MKWI 2018 - Multikonferenz Wirtschaftsinformatik |
|---|---|
| Volume | 2018-March |
Abstract
Smart services enable providers to win new customers and to strengthen the relations with existing ones. Established companies emphasize the importance of providing smart services in addition to their current portfolio. To be able to offer smart services successfully, various preconditions must be fulfilled. Critical success factors are identified that can be used for companies which want to offer smart services in the future, focusing potential customers and their needs. Implementing smart services in existing business environments to offer added value to customers is a challenge. Due to a systematic literature review, critical success factors for introducing smart services are extracted from academic literature with the objective of an introduction in the interests of customers. Experts from practice evaluated and complemented the success factors. Both a theoretical and a practical perspective is taken to support introducing smart services.
Keywords
- Critical success factors, Smart service, Smart service implementation, Smart service introduction, Supplier's perspective
ASJC Scopus subject areas
- Business, Management and Accounting(all)
- Management Information Systems
- Computer Science(all)
- Information Systems
- Business, Management and Accounting(all)
- Business and International Management
- Computer Science(all)
- Software
- Computer Science(all)
- Computer Science Applications
Cite this
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- Harvard
- Apa
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- BibTeX
- RIS
MKWI 2018 - Multikonferenz Wirtschaftsinformatik. ed. / Paul Drews; Burkhardt Funk; Peter Niemeyer; Lin Xie. 2018. p. 410-421 (MKWI 2018 - Multikonferenz Wirtschaftsinformatik; Vol. 2018-March).
Research output: Chapter in book/report/conference proceeding › Conference contribution › Research › peer review
}
TY - GEN
T1 - Critical success factors for introducing smart services
T2 - Multikonferenz Wirtschaftsinformatik, MKWI 2018 - Multiconference on Business Informatics, MKWI 2018
AU - Dreyer, Sonja
AU - Zeren, Jan
AU - Lebek, Benedikt
AU - Breitner, Michael H.
N1 - Publisher Copyright: © 2018 PDF-CONFERENCE. All rights reserved. Copyright: Copyright 2018 Elsevier B.V., All rights reserved.
PY - 2018
Y1 - 2018
N2 - Smart services enable providers to win new customers and to strengthen the relations with existing ones. Established companies emphasize the importance of providing smart services in addition to their current portfolio. To be able to offer smart services successfully, various preconditions must be fulfilled. Critical success factors are identified that can be used for companies which want to offer smart services in the future, focusing potential customers and their needs. Implementing smart services in existing business environments to offer added value to customers is a challenge. Due to a systematic literature review, critical success factors for introducing smart services are extracted from academic literature with the objective of an introduction in the interests of customers. Experts from practice evaluated and complemented the success factors. Both a theoretical and a practical perspective is taken to support introducing smart services.
AB - Smart services enable providers to win new customers and to strengthen the relations with existing ones. Established companies emphasize the importance of providing smart services in addition to their current portfolio. To be able to offer smart services successfully, various preconditions must be fulfilled. Critical success factors are identified that can be used for companies which want to offer smart services in the future, focusing potential customers and their needs. Implementing smart services in existing business environments to offer added value to customers is a challenge. Due to a systematic literature review, critical success factors for introducing smart services are extracted from academic literature with the objective of an introduction in the interests of customers. Experts from practice evaluated and complemented the success factors. Both a theoretical and a practical perspective is taken to support introducing smart services.
KW - Critical success factors
KW - Smart service
KW - Smart service implementation
KW - Smart service introduction
KW - Supplier's perspective
UR - http://www.scopus.com/inward/record.url?scp=85048821835&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85048821835
T3 - MKWI 2018 - Multikonferenz Wirtschaftsinformatik
SP - 410
EP - 421
BT - MKWI 2018 - Multikonferenz Wirtschaftsinformatik
A2 - Drews, Paul
A2 - Funk, Burkhardt
A2 - Niemeyer, Peter
A2 - Xie, Lin
Y2 - 6 March 2018 through 9 March 2018
ER -