Details
| Original language | English |
|---|---|
| Pages (from-to) | 4475-4503 |
| Number of pages | 29 |
| Journal | Education and Information Technologies |
| Volume | 28 |
| Issue number | 4 |
| Early online date | 19 Oct 2022 |
| Publication status | Published - Apr 2023 |
Abstract
During the COVID-19 pandemic, the availability of online higher education programs and tools has grown rapidly. One example is an individual digital study assistant (IDSA) for students, which provides functionalities to train self-regulation skills, to engage with own educational goals and to offer automated, first-level support to higher education institution (HEI) units and employees. An IDSA further can guide students through HEI and their administration. But, what are the critical success factors (CSF) and challenges for an IDSA? We deduce these using a mixed methods approach with one quantitative student survey, two rounds of interviews with various HEI experts, and a literature review. We classified our results according to the information system (IS) success model of DeLone & McLean (2016). Our results and findings show, e.g., that skilled and reliable HEI personnel, well-organized and useful content, cross-platform usability, ease of use, and students’ social factors are essential. Attractive IDSA functionalities are a major challenge because students use many apps, daily. Based on our CSF and challenges, we deduce theoretical and practical recommendations and develop a further research agenda.
Keywords
- Critical success factors and challenges, Individual digital study assistant, IS success model, Mixed methods, Research agenda, Technology in higher education
ASJC Scopus subject areas
- Social Sciences(all)
- Education
- Social Sciences(all)
- Library and Information Sciences
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In: Education and Information Technologies, Vol. 28, No. 4, 04.2023, p. 4475-4503.
Research output: Contribution to journal › Article › Research › peer review
}
TY - JOUR
T1 - Critical success factors and challenges for individual digital study assistants in higher education
T2 - A mixed methods analysis
AU - Karrenbauer, Christin
AU - Breitner, Michael H.
AU - König, Claudia
N1 - Funding Information: Open Access funding enabled and organized by Projekt DEAL. This work was supported by the German Federal Ministry of Education and Research, Bonn (grant number 16DHB2123).
PY - 2023/4
Y1 - 2023/4
N2 - During the COVID-19 pandemic, the availability of online higher education programs and tools has grown rapidly. One example is an individual digital study assistant (IDSA) for students, which provides functionalities to train self-regulation skills, to engage with own educational goals and to offer automated, first-level support to higher education institution (HEI) units and employees. An IDSA further can guide students through HEI and their administration. But, what are the critical success factors (CSF) and challenges for an IDSA? We deduce these using a mixed methods approach with one quantitative student survey, two rounds of interviews with various HEI experts, and a literature review. We classified our results according to the information system (IS) success model of DeLone & McLean (2016). Our results and findings show, e.g., that skilled and reliable HEI personnel, well-organized and useful content, cross-platform usability, ease of use, and students’ social factors are essential. Attractive IDSA functionalities are a major challenge because students use many apps, daily. Based on our CSF and challenges, we deduce theoretical and practical recommendations and develop a further research agenda.
AB - During the COVID-19 pandemic, the availability of online higher education programs and tools has grown rapidly. One example is an individual digital study assistant (IDSA) for students, which provides functionalities to train self-regulation skills, to engage with own educational goals and to offer automated, first-level support to higher education institution (HEI) units and employees. An IDSA further can guide students through HEI and their administration. But, what are the critical success factors (CSF) and challenges for an IDSA? We deduce these using a mixed methods approach with one quantitative student survey, two rounds of interviews with various HEI experts, and a literature review. We classified our results according to the information system (IS) success model of DeLone & McLean (2016). Our results and findings show, e.g., that skilled and reliable HEI personnel, well-organized and useful content, cross-platform usability, ease of use, and students’ social factors are essential. Attractive IDSA functionalities are a major challenge because students use many apps, daily. Based on our CSF and challenges, we deduce theoretical and practical recommendations and develop a further research agenda.
KW - Critical success factors and challenges
KW - Individual digital study assistant
KW - IS success model
KW - Mixed methods
KW - Research agenda
KW - Technology in higher education
UR - http://www.scopus.com/inward/record.url?scp=85140114987&partnerID=8YFLogxK
U2 - 10.1007/s10639-022-11394-w
DO - 10.1007/s10639-022-11394-w
M3 - Article
AN - SCOPUS:85140114987
VL - 28
SP - 4475
EP - 4503
JO - Education and Information Technologies
JF - Education and Information Technologies
SN - 1360-2357
IS - 4
ER -