Details
| Original language | English |
|---|---|
| Title of host publication | Learning and Collaboration Technologies. |
| Subtitle of host publication | Human and Technology Ecosystems - 7th International Conference, LCT 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings |
| Editors | Panayiotis Zaphiris, Andri Ioannou |
| Pages | 108-129 |
| Number of pages | 22 |
| Publication status | Published - 10 Jul 2020 |
| Externally published | Yes |
| Event | 7th International Conference on Learning and Collaboration Technologies, LCT 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020 - Copenhagen, Denmark Duration: 19 Jul 2020 → 24 Jul 2020 |
Publication series
| Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
|---|---|
| Volume | 12206 LNCS |
| ISSN (Print) | 0302-9743 |
| ISSN (electronic) | 1611-3349 |
Abstract
Till now, conversational agents (CA) are often utilized as assistants to answer FAQs, but can they also be involved in other tasks with humans such as guiding them through a process as a group? We cooperate with an editorial office of an online journal and conduct an action design research project to instantiate a CA to facilitate their meetings. We design and develop the digital collaboration process (CP) of the meeting and a CA facilitator based on IBM Watson to integrate it in the digital environment to execute the CP. We conduct a pilot study and expert interviews to evaluate the CP and the derived design principles to facilitate the group during it and through its thinkLets. Our results show positive perception of the CA’s capability as a facilitator for a group within its limitations and its neutrality during group discussions perceived as one strengths compared to human facilitators.
Keywords
- Action design research, Automated facilitation, Chatbot, Collaboration engineering, IBM watson, Machines as teammates, thinkLet
ASJC Scopus subject areas
- Mathematics(all)
- Theoretical Computer Science
- Computer Science(all)
- General Computer Science
Cite this
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Learning and Collaboration Technologies. : Human and Technology Ecosystems - 7th International Conference, LCT 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Proceedings. ed. / Panayiotis Zaphiris; Andri Ioannou. 2020. p. 108-129 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 12206 LNCS).
Research output: Chapter in book/report/conference proceeding › Conference contribution › Research › peer review
}
TY - GEN
T1 - A conversational agent as facilitator
T2 - 7th International Conference on Learning and Collaboration Technologies, LCT 2020, held as part of the 22nd International Conference on Human-Computer Interaction, HCII 2020
AU - Tavanapour, Navid
AU - Theodorakopoulos, Daphne
AU - Bittner, Eva A.C.
N1 - Publisher Copyright: © Springer Nature Switzerland AG 2020.
PY - 2020/7/10
Y1 - 2020/7/10
N2 - Till now, conversational agents (CA) are often utilized as assistants to answer FAQs, but can they also be involved in other tasks with humans such as guiding them through a process as a group? We cooperate with an editorial office of an online journal and conduct an action design research project to instantiate a CA to facilitate their meetings. We design and develop the digital collaboration process (CP) of the meeting and a CA facilitator based on IBM Watson to integrate it in the digital environment to execute the CP. We conduct a pilot study and expert interviews to evaluate the CP and the derived design principles to facilitate the group during it and through its thinkLets. Our results show positive perception of the CA’s capability as a facilitator for a group within its limitations and its neutrality during group discussions perceived as one strengths compared to human facilitators.
AB - Till now, conversational agents (CA) are often utilized as assistants to answer FAQs, but can they also be involved in other tasks with humans such as guiding them through a process as a group? We cooperate with an editorial office of an online journal and conduct an action design research project to instantiate a CA to facilitate their meetings. We design and develop the digital collaboration process (CP) of the meeting and a CA facilitator based on IBM Watson to integrate it in the digital environment to execute the CP. We conduct a pilot study and expert interviews to evaluate the CP and the derived design principles to facilitate the group during it and through its thinkLets. Our results show positive perception of the CA’s capability as a facilitator for a group within its limitations and its neutrality during group discussions perceived as one strengths compared to human facilitators.
KW - Action design research
KW - Automated facilitation
KW - Chatbot
KW - Collaboration engineering
KW - IBM watson
KW - Machines as teammates
KW - thinkLet
UR - http://www.scopus.com/inward/record.url?scp=85088912927&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-50506-6_9
DO - 10.1007/978-3-030-50506-6_9
M3 - Conference contribution
SN - 9783030505059
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 108
EP - 129
BT - Learning and Collaboration Technologies.
A2 - Zaphiris, Panayiotis
A2 - Ioannou, Andri
Y2 - 19 July 2020 through 24 July 2020
ER -