Typing or Speaking? Comparing Text and Voice Answers to Open Questions on Sensitive Topics in Smartphone Surveys

Publikation: Beitrag in FachzeitschriftArtikelForschungPeer-Review

Autoren

  • Jan Karem Höhne
  • Konstantin Gavras
  • Joshua Claassen

Organisationseinheiten

Externe Organisationen

  • Nesto Software GmbH
  • Deutsches Zentrum für Hochschul- und Wissenschaftsforschung (DZHW)
Forschungs-netzwerk anzeigen

Details

OriginalspracheEnglisch
Seiten (von - bis)1066-1085
Seitenumfang20
FachzeitschriftSocial science computer review
Jahrgang42
Ausgabenummer4
Frühes Online-Datum28 Mai 2024
PublikationsstatusVeröffentlicht - Aug. 2024

Abstract

The smartphone increase in web surveys, coupled with technological developments, provides novel opportunities for measuring attitudes. For example, smartphones allow the collection of voice instead of text answers by using the built-in microphone. This may facilitate answering questions with open answer formats resulting in richer information and higher data quality. So far, there is only a little body of research investigating voice and text answers to open questions. In this study, we therefore compare the linguistic and content characteristics of voice and text answers to open questions on sensitive topics. For this purpose, we ran an experiment in a smartphone survey (N = 1001) and randomly assigned respondents to an answer format condition (text or voice). The findings indicate that voice answers have a higher number of words and a higher number of topics than their text counterparts. We find no differences regarding sentiments (or extremity of answers). Our study provides new insights into the linguistic and content characteristics of voice and text answers. Furthermore, it helps to evaluate the usefulness and usability of voice answers for future smartphone surveys.

ASJC Scopus Sachgebiete

Zitieren

Typing or Speaking? Comparing Text and Voice Answers to Open Questions on Sensitive Topics in Smartphone Surveys. / Höhne, Jan Karem; Gavras, Konstantin; Claassen, Joshua.
in: Social science computer review, Jahrgang 42, Nr. 4, 08.2024, S. 1066-1085.

Publikation: Beitrag in FachzeitschriftArtikelForschungPeer-Review

Höhne JK, Gavras K, Claassen J. Typing or Speaking? Comparing Text and Voice Answers to Open Questions on Sensitive Topics in Smartphone Surveys. Social science computer review. 2024 Aug;42(4):1066-1085. Epub 2024 Mai 28. doi: 10.1177/08944393231160961
Höhne, Jan Karem ; Gavras, Konstantin ; Claassen, Joshua. / Typing or Speaking? Comparing Text and Voice Answers to Open Questions on Sensitive Topics in Smartphone Surveys. in: Social science computer review. 2024 ; Jahrgang 42, Nr. 4. S. 1066-1085.
Download
@article{eec55726a9644e9c8e7f629c929a6adb,
title = "Typing or Speaking?: Comparing Text and Voice Answers to Open Questions on Sensitive Topics in Smartphone Surveys",
abstract = "The smartphone increase in web surveys, coupled with technological developments, provides novel opportunities for measuring attitudes. For example, smartphones allow the collection of voice instead of text answers by using the built-in microphone. This may facilitate answering questions with open answer formats resulting in richer information and higher data quality. So far, there is only a little body of research investigating voice and text answers to open questions. In this study, we therefore compare the linguistic and content characteristics of voice and text answers to open questions on sensitive topics. For this purpose, we ran an experiment in a smartphone survey (N = 1001) and randomly assigned respondents to an answer format condition (text or voice). The findings indicate that voice answers have a higher number of words and a higher number of topics than their text counterparts. We find no differences regarding sentiments (or extremity of answers). Our study provides new insights into the linguistic and content characteristics of voice and text answers. Furthermore, it helps to evaluate the usefulness and usability of voice answers for future smartphone surveys.",
keywords = "automatic speech recognition, microphone, open question formats, response behavior, smartphone, text analytics, web surveys",
author = "H{\"o}hne, {Jan Karem} and Konstantin Gavras and Joshua Claassen",
note = "Publisher Copyright: {\textcopyright} The Author(s) 2024.",
year = "2024",
month = aug,
doi = "10.1177/08944393231160961",
language = "English",
volume = "42",
pages = "1066--1085",
journal = "Social science computer review",
issn = "0894-4393",
publisher = "SAGE Publications Inc.",
number = "4",

}

Download

TY - JOUR

T1 - Typing or Speaking?

T2 - Comparing Text and Voice Answers to Open Questions on Sensitive Topics in Smartphone Surveys

AU - Höhne, Jan Karem

AU - Gavras, Konstantin

AU - Claassen, Joshua

N1 - Publisher Copyright: © The Author(s) 2024.

PY - 2024/8

Y1 - 2024/8

N2 - The smartphone increase in web surveys, coupled with technological developments, provides novel opportunities for measuring attitudes. For example, smartphones allow the collection of voice instead of text answers by using the built-in microphone. This may facilitate answering questions with open answer formats resulting in richer information and higher data quality. So far, there is only a little body of research investigating voice and text answers to open questions. In this study, we therefore compare the linguistic and content characteristics of voice and text answers to open questions on sensitive topics. For this purpose, we ran an experiment in a smartphone survey (N = 1001) and randomly assigned respondents to an answer format condition (text or voice). The findings indicate that voice answers have a higher number of words and a higher number of topics than their text counterparts. We find no differences regarding sentiments (or extremity of answers). Our study provides new insights into the linguistic and content characteristics of voice and text answers. Furthermore, it helps to evaluate the usefulness and usability of voice answers for future smartphone surveys.

AB - The smartphone increase in web surveys, coupled with technological developments, provides novel opportunities for measuring attitudes. For example, smartphones allow the collection of voice instead of text answers by using the built-in microphone. This may facilitate answering questions with open answer formats resulting in richer information and higher data quality. So far, there is only a little body of research investigating voice and text answers to open questions. In this study, we therefore compare the linguistic and content characteristics of voice and text answers to open questions on sensitive topics. For this purpose, we ran an experiment in a smartphone survey (N = 1001) and randomly assigned respondents to an answer format condition (text or voice). The findings indicate that voice answers have a higher number of words and a higher number of topics than their text counterparts. We find no differences regarding sentiments (or extremity of answers). Our study provides new insights into the linguistic and content characteristics of voice and text answers. Furthermore, it helps to evaluate the usefulness and usability of voice answers for future smartphone surveys.

KW - automatic speech recognition

KW - microphone

KW - open question formats

KW - response behavior

KW - smartphone

KW - text analytics

KW - web surveys

UR - http://www.scopus.com/inward/record.url?scp=85194853839&partnerID=8YFLogxK

U2 - 10.1177/08944393231160961

DO - 10.1177/08944393231160961

M3 - Article

AN - SCOPUS:85194853839

VL - 42

SP - 1066

EP - 1085

JO - Social science computer review

JF - Social science computer review

SN - 0894-4393

IS - 4

ER -