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The X Factor: On the Relationship between User eXperience and eXplainability

Publikation: Beitrag in Buch/Bericht/Sammelwerk/KonferenzbandAufsatz in KonferenzbandForschungPeer-Review

Autoren

Organisationseinheiten

Externe Organisationen

  • Carl von Ossietzky Universität Oldenburg
  • Universität Bayreuth
  • Universität zu Köln
  • Fraunhofer-Institut für Experimentelles Software Engineering (IESE)

Details

OriginalspracheEnglisch
Titel des SammelwerksNordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction
Seitenumfang12
ISBN (elektronisch)9798400709661
PublikationsstatusVeröffentlicht - 2024

Abstract

In this era of complex software systems and artificial intelligence (AI), software in both personal and professional spaces has become more opaque and difficult to use. Research in several disciplines has identified explainability as a means to address these issues, aiming to improve the user experience (UX). While there are notions that explainability interacts with a plethora of UX factors in both positive and negative ways, it is unclear how explanations ultimately affect the overall user experience. To provide an overview of existing research, we examined an SLR on explainability and its influence on various software quality aspects for links to UX factors. Furthermore, we conducted a workshop with 12 UX experts to validate the findings from the literature and identify possible research gaps. The results of our work suggest that explainability has the potential to improve user experience, but that implementing explanations incorrectly poses a substantial risk. We also identify research gaps concerning explainability and user experience and suggest directions for future research.

ASJC Scopus Sachgebiete

Zitieren

The X Factor: On the Relationship between User eXperience and eXplainability. / Deters, Hannah; Droste, Jakob; Hess, Anne et al.
NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction. 2024. 19.

Publikation: Beitrag in Buch/Bericht/Sammelwerk/KonferenzbandAufsatz in KonferenzbandForschungPeer-Review

Deters, H, Droste, J, Hess, A, Klös, V, Schneider, K, Speith, T & Vogelsang, A 2024, The X Factor: On the Relationship between User eXperience and eXplainability. in NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction., 19. https://doi.org/10.1145/3679318.3685352
Deters, H., Droste, J., Hess, A., Klös, V., Schneider, K., Speith, T., & Vogelsang, A. (2024). The X Factor: On the Relationship between User eXperience and eXplainability. In NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction Artikel 19 https://doi.org/10.1145/3679318.3685352
Deters H, Droste J, Hess A, Klös V, Schneider K, Speith T et al. The X Factor: On the Relationship between User eXperience and eXplainability. in NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction. 2024. 19 Epub 2024 Okt 13. doi: 10.1145/3679318.3685352
Deters, Hannah ; Droste, Jakob ; Hess, Anne et al. / The X Factor : On the Relationship between User eXperience and eXplainability. NordiCHI '24: Proceedings of the 13th Nordic Conference on Human-Computer Interaction. 2024.
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