Details
| Originalsprache | Englisch |
|---|---|
| Seiten (von - bis) | 109-134 |
| Fachzeitschrift | OR SPECTRUM |
| Jahrgang | 32 |
| Ausgabenummer | 1 |
| Publikationsstatus | Veröffentlicht - 2010 |
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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials. / Helber, S.; Henken, K.
in: OR SPECTRUM, Jahrgang 32, Nr. 1, 2010, S. 109-134.
in: OR SPECTRUM, Jahrgang 32, Nr. 1, 2010, S. 109-134.
Publikation: Beitrag in Fachzeitschrift › Artikel › Forschung › Peer-Review
Helber, S & Henken, K 2010, 'Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials', OR SPECTRUM, Jg. 32, Nr. 1, S. 109-134. https://doi.org/10.1007/s00291-008-0141-8
Helber, S., & Henken, K. (2010). Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials. OR SPECTRUM, 32(1), 109-134. https://doi.org/10.1007/s00291-008-0141-8
Helber S, Henken K. Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials. OR SPECTRUM. 2010;32(1):109-134. doi: 10.1007/s00291-008-0141-8
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