Managing knowledge on communication and information flow in global software projects

Publikation: Beitrag in FachzeitschriftArtikelForschungPeer-Review

Autoren

Organisationseinheiten

Forschungs-netzwerk anzeigen

Details

OriginalspracheEnglisch
Seiten (von - bis)234-252
Seitenumfang19
FachzeitschriftExpert systems
Jahrgang31
Ausgabenummer3
PublikationsstatusVeröffentlicht - 24 Juli 2014

Abstract

Communication is a key success factor of distributed software projects. Poor communication has been identified as a main obstacle to successful collaboration. Global projects are especially endangered by information gaps between collaborating sites. Different communication styles, technical equipment, and missing awareness of each other can cause severe problems. Knowledge about actual and desired channels, paths, and modes of communication is required for improving communication in a globally distributed project. However, many project participants know little about communication and information flow in their projects. In this contribution, we focus on knowledge about communication and information flow. It is acquired by modelling on-going and desired flows of information, including documented and non-documented channels of information flow. We analyzed a distributed software project from the information flow perspective. Based on the findings, we developed specific techniques to improve information flow in distributed software development according to the FLOW Method. In a second distributed project, we evaluated one of the techniques. We found the FLOW mapping technique to be suitable for effectively spreading knowledge about communication and information flow in global software projects.

ASJC Scopus Sachgebiete

Zitieren

Managing knowledge on communication and information flow in global software projects. / Stapel, Kai; Schneider, Kurt.
in: Expert systems, Jahrgang 31, Nr. 3, 24.07.2014, S. 234-252.

Publikation: Beitrag in FachzeitschriftArtikelForschungPeer-Review

Download
@article{9bac6f323240412cb2696221bdaec93d,
title = "Managing knowledge on communication and information flow in global software projects",
abstract = "Communication is a key success factor of distributed software projects. Poor communication has been identified as a main obstacle to successful collaboration. Global projects are especially endangered by information gaps between collaborating sites. Different communication styles, technical equipment, and missing awareness of each other can cause severe problems. Knowledge about actual and desired channels, paths, and modes of communication is required for improving communication in a globally distributed project. However, many project participants know little about communication and information flow in their projects. In this contribution, we focus on knowledge about communication and information flow. It is acquired by modelling on-going and desired flows of information, including documented and non-documented channels of information flow. We analyzed a distributed software project from the information flow perspective. Based on the findings, we developed specific techniques to improve information flow in distributed software development according to the FLOW Method. In a second distributed project, we evaluated one of the techniques. We found the FLOW mapping technique to be suitable for effectively spreading knowledge about communication and information flow in global software projects.",
keywords = "communication, distributed software development, global software engineering, information flow, knowledge management",
author = "Kai Stapel and Kurt Schneider",
year = "2014",
month = jul,
day = "24",
doi = "10.1111/exsy.649",
language = "English",
volume = "31",
pages = "234--252",
journal = "Expert systems",
issn = "0266-4720",
publisher = "Wiley-Blackwell Publishing Ltd",
number = "3",

}

Download

TY - JOUR

T1 - Managing knowledge on communication and information flow in global software projects

AU - Stapel, Kai

AU - Schneider, Kurt

PY - 2014/7/24

Y1 - 2014/7/24

N2 - Communication is a key success factor of distributed software projects. Poor communication has been identified as a main obstacle to successful collaboration. Global projects are especially endangered by information gaps between collaborating sites. Different communication styles, technical equipment, and missing awareness of each other can cause severe problems. Knowledge about actual and desired channels, paths, and modes of communication is required for improving communication in a globally distributed project. However, many project participants know little about communication and information flow in their projects. In this contribution, we focus on knowledge about communication and information flow. It is acquired by modelling on-going and desired flows of information, including documented and non-documented channels of information flow. We analyzed a distributed software project from the information flow perspective. Based on the findings, we developed specific techniques to improve information flow in distributed software development according to the FLOW Method. In a second distributed project, we evaluated one of the techniques. We found the FLOW mapping technique to be suitable for effectively spreading knowledge about communication and information flow in global software projects.

AB - Communication is a key success factor of distributed software projects. Poor communication has been identified as a main obstacle to successful collaboration. Global projects are especially endangered by information gaps between collaborating sites. Different communication styles, technical equipment, and missing awareness of each other can cause severe problems. Knowledge about actual and desired channels, paths, and modes of communication is required for improving communication in a globally distributed project. However, many project participants know little about communication and information flow in their projects. In this contribution, we focus on knowledge about communication and information flow. It is acquired by modelling on-going and desired flows of information, including documented and non-documented channels of information flow. We analyzed a distributed software project from the information flow perspective. Based on the findings, we developed specific techniques to improve information flow in distributed software development according to the FLOW Method. In a second distributed project, we evaluated one of the techniques. We found the FLOW mapping technique to be suitable for effectively spreading knowledge about communication and information flow in global software projects.

KW - communication

KW - distributed software development

KW - global software engineering

KW - information flow

KW - knowledge management

UR - http://www.scopus.com/inward/record.url?scp=84904992708&partnerID=8YFLogxK

U2 - 10.1111/exsy.649

DO - 10.1111/exsy.649

M3 - Article

AN - SCOPUS:84904992708

VL - 31

SP - 234

EP - 252

JO - Expert systems

JF - Expert systems

SN - 0266-4720

IS - 3

ER -

Von denselben Autoren