TY - GEN

T1 - Making meeting success measurable by participants' feedback

AU - Prenner, Nils

AU - Klünder, Jil

AU - Schneider, Kurt

N1 - DBLP's bibliographic metadata records provided through http://dblp.org/search/publ/api are distributed under a Creative Commons CC0 1.0 Universal Public Domain Dedication. Although the bibliographic metadata records are provided consistent with CC0 1.0 Dedication, the content described by the metadata records is not. Content may be subject to copyright, rights of privacy, rights of publicity and other restrictions. Publisher Copyright: © 2018 ACM. Copyright: Copyright 2018 Elsevier B.V., All rights reserved.

PY - 2018/6/2

Y1 - 2018/6/2

N2 - In software projects, a continuous exchange of information among team members is necessary to ensure a successful project. Meetings support this information exchange because they enable team members to share information simultaneously with all other team members. However, teams often get lost in endless discussions or developers do not gain a real benefit from a meeting. Consequently, participants are often frustrated by meetings. This leads to a negative mood and the project is endangered. To ensure the quality of information exchange and to prevent frustrated developers, meetings have to be assessed periodically. We ask the participants about their perception during a meeting because participants' satisfaction with the outcome is essential for project success. Hence, the definition of a good meeting bases on effectiveness, efficiency, and satisfaction. In order to measure perceived meeting success, we developed a feedback method and a tool applying it. To validate the method, we conducted a case study during two meetings and compared our results to an objective analysis. During the case study, our feedback method showed the advantages over the compared behavior-based approach. Using our method, teams can easily gather feedback about their meeting and decide whether future meetings need an improvement or can be abandoned. So the method helps teams to find the right manner of communication in meetings and to reduce the developers' frustration.

AB - In software projects, a continuous exchange of information among team members is necessary to ensure a successful project. Meetings support this information exchange because they enable team members to share information simultaneously with all other team members. However, teams often get lost in endless discussions or developers do not gain a real benefit from a meeting. Consequently, participants are often frustrated by meetings. This leads to a negative mood and the project is endangered. To ensure the quality of information exchange and to prevent frustrated developers, meetings have to be assessed periodically. We ask the participants about their perception during a meeting because participants' satisfaction with the outcome is essential for project success. Hence, the definition of a good meeting bases on effectiveness, efficiency, and satisfaction. In order to measure perceived meeting success, we developed a feedback method and a tool applying it. To validate the method, we conducted a case study during two meetings and compared our results to an objective analysis. During the case study, our feedback method showed the advantages over the compared behavior-based approach. Using our method, teams can easily gather feedback about their meeting and decide whether future meetings need an improvement or can be abandoned. So the method helps teams to find the right manner of communication in meetings and to reduce the developers' frustration.

KW - Communication

KW - Human factors

KW - Meeting success

KW - Software development teams

UR - http://www.scopus.com/inward/record.url?scp=85051144188&partnerID=8YFLogxK

U2 - 10.1145/3194932.3194933

DO - 10.1145/3194932.3194933

M3 - Conference contribution

T3 - Proceedings - International Conference on Software Engineering

SP - 25

EP - 31

BT - Proceedings - 2018 ACM/IEEE 3rd International Workshop on Emotion Awareness in Software Engineering, SEmotion 2018

ER -