From Textual to Verbal Communication: Towards Applying Sentiment Analysis to a Software Project Meeting

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OriginalspracheEnglisch
Titel des Sammelwerks2021 IEEE 29th International Requirements Engineering Conference Workshops (REW)
Herausgeber/-innenTao Yue, Mehdi Mirakhorli
Herausgeber (Verlag)IEEE Computer Society
Seiten371-376
Seitenumfang6
ISBN (elektronisch)9781665418980
PublikationsstatusVeröffentlicht - 2021
Veranstaltung2021 IEEE 29th International Requirements Engineering Conference Workshops (REW) - Virtual, Notre Dame, USA / Vereinigte Staaten
Dauer: 20 Sept. 202124 Sept. 2021
Konferenznummer: 29

Publikationsreihe

NameProceedings of the IEEE International Conference on Requirements Engineering
Band2021-September
ISSN (Print)1090-705X
ISSN (elektronisch)2332-6441

Abstract

Sentiment analysis gets increasing attention in software engineering with new tools emerging from new insights provided by researchers. Existing use cases and tools are meant to be used for textual communication such as comments on collaborative version control systems. While this can already provide useful feedback for development teams, a lot of communication takes place in meetings and is not suited for present tool designs and concepts. In this paper, we present a concept that is capable of processing live meeting audio and classifying transcribed statements into sentiment polarity classes. We combine the latest advances in open source speech recognition with previous research in sentiment analysis. We tested our approach on a student software project meeting to gain proof of concept, showing moderate agreement between the classifications of our tool and a human observer on the meeting audio. Despite the preliminary character of our study, we see promising results motivating future research in sentiment analysis on meetings. For example, the polarity classification can be extended to detect destructive behaviour that can endanger project success.

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From Textual to Verbal Communication: Towards Applying Sentiment Analysis to a Software Project Meeting. / Herrmann, Marc; Klünder, Jil.
2021 IEEE 29th International Requirements Engineering Conference Workshops (REW). Hrsg. / Tao Yue; Mehdi Mirakhorli. IEEE Computer Society, 2021. S. 371-376 (Proceedings of the IEEE International Conference on Requirements Engineering; Band 2021-September).

Publikation: Beitrag in Buch/Bericht/Sammelwerk/KonferenzbandAufsatz in KonferenzbandForschungPeer-Review

Herrmann, M & Klünder, J 2021, From Textual to Verbal Communication: Towards Applying Sentiment Analysis to a Software Project Meeting. in T Yue & M Mirakhorli (Hrsg.), 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW). Proceedings of the IEEE International Conference on Requirements Engineering, Bd. 2021-September, IEEE Computer Society, S. 371-376, 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW), Virtual, Notre Dame, USA / Vereinigte Staaten, 20 Sept. 2021. https://doi.org/10.1109/REW53955.2021.00065
Herrmann, M., & Klünder, J. (2021). From Textual to Verbal Communication: Towards Applying Sentiment Analysis to a Software Project Meeting. In T. Yue, & M. Mirakhorli (Hrsg.), 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW) (S. 371-376). (Proceedings of the IEEE International Conference on Requirements Engineering; Band 2021-September). IEEE Computer Society. https://doi.org/10.1109/REW53955.2021.00065
Herrmann M, Klünder J. From Textual to Verbal Communication: Towards Applying Sentiment Analysis to a Software Project Meeting. in Yue T, Mirakhorli M, Hrsg., 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW). IEEE Computer Society. 2021. S. 371-376. (Proceedings of the IEEE International Conference on Requirements Engineering). doi: 10.1109/REW53955.2021.00065
Herrmann, Marc ; Klünder, Jil. / From Textual to Verbal Communication : Towards Applying Sentiment Analysis to a Software Project Meeting. 2021 IEEE 29th International Requirements Engineering Conference Workshops (REW). Hrsg. / Tao Yue ; Mehdi Mirakhorli. IEEE Computer Society, 2021. S. 371-376 (Proceedings of the IEEE International Conference on Requirements Engineering).
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abstract = "Sentiment analysis gets increasing attention in software engineering with new tools emerging from new insights provided by researchers. Existing use cases and tools are meant to be used for textual communication such as comments on collaborative version control systems. While this can already provide useful feedback for development teams, a lot of communication takes place in meetings and is not suited for present tool designs and concepts. In this paper, we present a concept that is capable of processing live meeting audio and classifying transcribed statements into sentiment polarity classes. We combine the latest advances in open source speech recognition with previous research in sentiment analysis. We tested our approach on a student software project meeting to gain proof of concept, showing moderate agreement between the classifications of our tool and a human observer on the meeting audio. Despite the preliminary character of our study, we see promising results motivating future research in sentiment analysis on meetings. For example, the polarity classification can be extended to detect destructive behaviour that can endanger project success. ",
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note = "Funding Information: This research was funded by the Leibniz University Hannover as Leibniz Young Investigator Grant (Project Com-ContA, 2020–2022).; 29th IEEE International Requirements Engineering Conference Workshops, REW 2021 ; Conference date: 20-09-2021 Through 24-09-2021",
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