Details
| Originalsprache | Englisch |
|---|---|
| Titel des Sammelwerks | Proceedings of the 27th European Conference on Information Systems (ECIS) |
| Herausgeber/-innen | Jan vom Brocke, Shirley Gregor, Oliver Muller |
| Herausgeber (Verlag) | Association for Information Systems |
| ISBN (elektronisch) | 9781733632508 |
| Publikationsstatus | Veröffentlicht - 2019 |
| Veranstaltung | 27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019 - Stockholm and Uppsala, Schweden Dauer: 8 Juni 2019 → 14 Juni 2019 |
Abstract
Social network platforms in enterprises are an increasingly important phenomenon. Thus, the participation and content generation of users are critical aspects of the sustainable use of these enterprise social media (ESM) services. However, at the same time, organizations need to ensure the quality of user-generated content (UGC), which remains a challenge for ESM moderation. In this structured literature review, we investigate measures to identify high-quality UGC and organizational approaches to promote such UGC. We categorize our findings as textual-, content appraisal, network- and author-based measures. We follow up by assigning each measure to a motivation and localization approach. We reflect on opportunities to transfer public social media measures into an ESM environment. We conclude our examination of UGC quality by integrating the UGC quality dimension into an ESM moderation framework and by outlining implications for research and practice.
ASJC Scopus Sachgebiete
- Informatik (insg.)
- Information systems
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Proceedings of the 27th European Conference on Information Systems (ECIS). Hrsg. / Jan vom Brocke; Shirley Gregor; Oliver Muller. Association for Information Systems, 2019.
Publikation: Beitrag in Buch/Bericht/Sammelwerk/Konferenzband › Aufsatz in Konferenzband › Forschung
}
TY - GEN
T1 - Enterprise social media moderation and user-generated content quality: A critical discussion and new insights
AU - Nolte, Ferry
AU - Guhr, Nadine
AU - Breitner, Michael H.
AU - Badtke, Larissa
AU - Göing, Katharina
N1 - Publisher Copyright: © 27th European Conference on Information Systems - Information Systems for a Sharing Society, ECIS 2019. All rights reserved. Copyright: Copyright 2020 Elsevier B.V., All rights reserved.
PY - 2019
Y1 - 2019
N2 - Social network platforms in enterprises are an increasingly important phenomenon. Thus, the participation and content generation of users are critical aspects of the sustainable use of these enterprise social media (ESM) services. However, at the same time, organizations need to ensure the quality of user-generated content (UGC), which remains a challenge for ESM moderation. In this structured literature review, we investigate measures to identify high-quality UGC and organizational approaches to promote such UGC. We categorize our findings as textual-, content appraisal, network- and author-based measures. We follow up by assigning each measure to a motivation and localization approach. We reflect on opportunities to transfer public social media measures into an ESM environment. We conclude our examination of UGC quality by integrating the UGC quality dimension into an ESM moderation framework and by outlining implications for research and practice.
AB - Social network platforms in enterprises are an increasingly important phenomenon. Thus, the participation and content generation of users are critical aspects of the sustainable use of these enterprise social media (ESM) services. However, at the same time, organizations need to ensure the quality of user-generated content (UGC), which remains a challenge for ESM moderation. In this structured literature review, we investigate measures to identify high-quality UGC and organizational approaches to promote such UGC. We categorize our findings as textual-, content appraisal, network- and author-based measures. We follow up by assigning each measure to a motivation and localization approach. We reflect on opportunities to transfer public social media measures into an ESM environment. We conclude our examination of UGC quality by integrating the UGC quality dimension into an ESM moderation framework and by outlining implications for research and practice.
KW - Content quality
KW - Enterprise social media
KW - Moderation
KW - Public social media
KW - User-generated content
UR - http://www.scopus.com/inward/record.url?scp=85087109534&partnerID=8YFLogxK
M3 - Conference contribution
BT - Proceedings of the 27th European Conference on Information Systems (ECIS)
A2 - vom Brocke, Jan
A2 - Gregor, Shirley
A2 - Muller, Oliver
PB - Association for Information Systems
T2 - 27th European Conference on Information Systems: Information Systems for a Sharing Society, ECIS 2019
Y2 - 8 June 2019 through 14 June 2019
ER -