Different views on project success: When communication is not the same

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OriginalspracheEnglisch
Titel des SammelwerksProduct-Focused Software Process Improvement -18th International Conference, PROFES 2017, Proceedings
Herausgeber/-innenBurak Turhan, Dietmar Winkler, Federica Sarro, Marcos Kalinowski, Daniel Mendez Fernandez, Michael Felderer
Herausgeber (Verlag)Springer Verlag
Seiten497-507
Seitenumfang11
ISBN (Print)9783319699257
PublikationsstatusVeröffentlicht - 1 Jan. 2017
Veranstaltung18th International Conference on Product-Focused Software Process Improvement, PROFES 2017 - Innsbruck, Österreich
Dauer: 29 Nov. 20171 Dez. 2017

Publikationsreihe

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Band10611 LNCS
ISSN (Print)0302-9743
ISSN (elektronisch)1611-3349

Abstract

Software project success has various facets and definitions ranging from customer satisfaction over software quality to the degree of implemented vs. not implemented requirements. Customers, developers and project leaders strive for project success. During the development process, they try to pay attention to aspects which are perceived to be important for a satisfying project execution from their individual point of view. These aspects may vary according to the underlying definition and understanding of project success. Different views on the importance of aspects like communication can cause problems and complicate the collaboration due to different expectations and misunderstandings. In a study with 97 student participants and eight customers, we examine which factors are perceived to be important for a successful project execution. In order to unfold discrepancies, we analyze whether the views of customers and developers on the relevance of aspects like communication and fulfilling the requirements specification differ from each other. According to our results, communication is most important for both the team and the customer. But they have different ideas of the term: The correct exchange of information between the team and the customer as well as the team-internal communication. In particular rather inexperienced developers and customers should be aware of different ideas of terms like communication for a successful project execution. It is not sufficient to know that communication is important. Being aware of different ideas can facilitate the collaboration and avoid problems due to misunderstandings.

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Different views on project success: When communication is not the same. / Klünder, Jil; Karras, Oliver; Kortum, Fabian et al.
Product-Focused Software Process Improvement -18th International Conference, PROFES 2017, Proceedings. Hrsg. / Burak Turhan; Dietmar Winkler; Federica Sarro; Marcos Kalinowski; Daniel Mendez Fernandez; Michael Felderer. Springer Verlag, 2017. S. 497-507 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Band 10611 LNCS).

Publikation: Beitrag in Buch/Bericht/Sammelwerk/KonferenzbandAufsatz in KonferenzbandForschungPeer-Review

Klünder, J, Karras, O, Kortum, F, Casselt, M & Schneider, K 2017, Different views on project success: When communication is not the same. in B Turhan, D Winkler, F Sarro, M Kalinowski, D Mendez Fernandez & M Felderer (Hrsg.), Product-Focused Software Process Improvement -18th International Conference, PROFES 2017, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Bd. 10611 LNCS, Springer Verlag, S. 497-507, 18th International Conference on Product-Focused Software Process Improvement, PROFES 2017, Innsbruck, Österreich, 29 Nov. 2017. https://doi.org/10.1007/978-3-319-69926-4_39
Klünder, J., Karras, O., Kortum, F., Casselt, M., & Schneider, K. (2017). Different views on project success: When communication is not the same. In B. Turhan, D. Winkler, F. Sarro, M. Kalinowski, D. Mendez Fernandez, & M. Felderer (Hrsg.), Product-Focused Software Process Improvement -18th International Conference, PROFES 2017, Proceedings (S. 497-507). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Band 10611 LNCS). Springer Verlag. https://doi.org/10.1007/978-3-319-69926-4_39
Klünder J, Karras O, Kortum F, Casselt M, Schneider K. Different views on project success: When communication is not the same. in Turhan B, Winkler D, Sarro F, Kalinowski M, Mendez Fernandez D, Felderer M, Hrsg., Product-Focused Software Process Improvement -18th International Conference, PROFES 2017, Proceedings. Springer Verlag. 2017. S. 497-507. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/978-3-319-69926-4_39
Klünder, Jil ; Karras, Oliver ; Kortum, Fabian et al. / Different views on project success : When communication is not the same. Product-Focused Software Process Improvement -18th International Conference, PROFES 2017, Proceedings. Hrsg. / Burak Turhan ; Dietmar Winkler ; Federica Sarro ; Marcos Kalinowski ; Daniel Mendez Fernandez ; Michael Felderer. Springer Verlag, 2017. S. 497-507 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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