Details
| Originalsprache | Englisch |
|---|---|
| Aufsatznummer | 101247 |
| Fachzeitschrift | Scandinavian journal of management |
| Jahrgang | 39 |
| Ausgabenummer | 1 |
| Frühes Online-Datum | 21 Nov. 2022 |
| Publikationsstatus | Veröffentlicht - März 2023 |
Abstract
Are trust development processes in settings of blurred organizational boundaries different from those in conventional organizational settings, and if so, how? Taking the crowdfunding campaigns of the Fin-Tech Monzo as examples of settings of blurred organizational boundaries, we analyze how the three main trust forms (individual, organizational, and institutional trust) emerge and interact in the campaigns’ online discourse and develop a process model that captures distinct trust development dynamics. We contribute to the trust literature by highlighting increased dynamics and co-existence of trust forms, and by showing that the validation of extra-organizational boundary spanners is crucial to compensate for a missing personal interaction in settings of blurred organizational boundaries. We also contribute to the crowdfunding literature and derive managerial implications.
ASJC Scopus Sachgebiete
- Psychologie (insg.)
- Angewandte Psychologie
- Betriebswirtschaft, Management und Rechnungswesen (insg.)
- Strategie und Management
Zitieren
- Standard
- Harvard
- Apa
- Vancouver
- BibTex
- RIS
in: Scandinavian journal of management, Jahrgang 39, Nr. 1, 101247, 03.2023.
Publikation: Beitrag in Fachzeitschrift › Artikel › Forschung › Peer-Review
}
TY - JOUR
T1 - A multi-level understanding of trust development in contexts of blurred organizational boundaries
T2 - the case of crowdfunding
AU - Harrer, Theresia
AU - Lehner, Othmar M.
AU - Weber, Christiana
N1 - Publisher Copyright: © 2022 The Authors
PY - 2023/3
Y1 - 2023/3
N2 - Are trust development processes in settings of blurred organizational boundaries different from those in conventional organizational settings, and if so, how? Taking the crowdfunding campaigns of the Fin-Tech Monzo as examples of settings of blurred organizational boundaries, we analyze how the three main trust forms (individual, organizational, and institutional trust) emerge and interact in the campaigns’ online discourse and develop a process model that captures distinct trust development dynamics. We contribute to the trust literature by highlighting increased dynamics and co-existence of trust forms, and by showing that the validation of extra-organizational boundary spanners is crucial to compensate for a missing personal interaction in settings of blurred organizational boundaries. We also contribute to the crowdfunding literature and derive managerial implications.
AB - Are trust development processes in settings of blurred organizational boundaries different from those in conventional organizational settings, and if so, how? Taking the crowdfunding campaigns of the Fin-Tech Monzo as examples of settings of blurred organizational boundaries, we analyze how the three main trust forms (individual, organizational, and institutional trust) emerge and interact in the campaigns’ online discourse and develop a process model that captures distinct trust development dynamics. We contribute to the trust literature by highlighting increased dynamics and co-existence of trust forms, and by showing that the validation of extra-organizational boundary spanners is crucial to compensate for a missing personal interaction in settings of blurred organizational boundaries. We also contribute to the crowdfunding literature and derive managerial implications.
KW - Blurred boundaries
KW - Crowdfunding
KW - Discourse
KW - Dynamic lens
KW - Multi-level inquiry
KW - Single case study
KW - Trust
UR - http://www.scopus.com/inward/record.url?scp=85142321526&partnerID=8YFLogxK
U2 - 10.1016/j.scaman.2022.101247
DO - 10.1016/j.scaman.2022.101247
M3 - Article
AN - SCOPUS:85142321526
VL - 39
JO - Scandinavian journal of management
JF - Scandinavian journal of management
SN - 0956-5221
IS - 1
M1 - 101247
ER -